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CentiBlick, Inc. (“CentiBlick,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information

CentiBlick Terms of Use

  

Welcome to CentiBlick, Inc. (“CentiBlick,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of our telehealth platform, website and services (“Services”), including the access and consolidation of your medical records from various Electronic Health Record (EHR) systems via FHIR APIs. By using our Services, you agree to these Terms. If you do not agree, do not use our Services.

CentiBlick Telehealth is a healthcare platform designed to provide telehealth services with consolidated and normalized patient health data in a secure, compliant, and efficient manner. The platform operates leveraging secure cloud technologies.

  • Accurate Information: Users agree to provide accurate and complete information when using our Services.

  • Acceptable Use: Users agree to use the Services only for lawful purposes and in accordance with these Terms. Prohibited uses include but are not limited to:
    a. Misusing the Services for non-medical or non-compliant purposes;
    b. Providing false or misleading information;
    c. Attempting to gain unauthorized access to the platform or other users’ data.

  • Data Handling: We collect and consolidate medical records from various EHR systems. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your data.

  • User Consent: By using our Services, you consent to the collection and use of your medical data as described in our Privacy Policy.

  • Scope of Services: Our telehealth platform facilitates virtual consultations between patients and providers, utilizing consolidated medical records for comprehensive care.

  • Provider Responsibilities: Healthcare providers using our platform must maintain patient confidentiality and adhere to medical best practices.

  • Ownership Rights: All content, software, and technology provided by CentiBlick are owned by CentiBlick or its licensors and are protected by intellectual property laws.

  • License Grants: Users are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes, subject to these Terms. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, or products including the Services.

  • Limitation of Liability: CentiBlick and our partners, officers, directors, employees, agents, and contractors are not liable for any indirect, incidental, special, or consequential damages arising from the use of our Services. Our total liability for any claims related to the use of our Services is limited to the amount paid by you, if any, for accessing the Services.

  • Medical Disclaimers: Our telehealth Services are not a substitute for in-person medical care when necessary. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. We do not practice medicine or render medical advice. Any medical advice or diagnosis is left to independent providers who are distinct from CentiBlick.

  • No Guarantee: We make no guarantee or representation as to the suitability, reliability, timeliness, and accuracy of the information, content, and any related graphics or representations on our Services for any purpose. All such information and the content are provided on an “as is” and “as available” basis without warranty of any kind. You agree that use of these Services is at your sole risk.

  • Termination Rights: CentiBlick reserves the right to terminate user accounts for violations of these Terms or misuse of the platform.

  • Effects of Termination: Upon termination, users' access to the platform will be revoked. We will handle user data as described in our Privacy Policy.

  • Governing Law: These Terms are governed by the laws of the state in which CentiBlick is headquartered, without regard to its conflict of law principles.

  • Dispute Resolution Mechanism: Any disputes arising from these Terms or the use of our Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

  • Update Procedures: We may update these Terms of Use from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated terms on our Website indicating the effective date.

  • User Notification: Continued use of the Services after any modifications constitutes acceptance of the updated Terms.

  • Regulatory Compliance: CentiBlick complies with relevant laws and regulations, including HIPAA and the 21st Century Cures Act, to protect patient data and ensure secure data exchange.

  • User Compliance: Users must comply with all applicable laws while using our Services.

  • With Healthcare Providers: We share your health information with healthcare providers to facilitate telehealth services. This sharing is done in compliance with HIPAA regulations and your permission by using our Services and ensures that providers have the necessary information to deliver care.

  • With Third-party Service Providers: We may share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, customer service, business analytics, optimization, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services.

  • For Legal and Compliance Purposes: We may disclose your information to comply with legal obligations, regulatory requirements, and government requests, and to enforce our terms and conditions and protect our rights, privacy, safety, or property, and that of our users and the public.

  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We implement robust security measures to protect your data, including:

  • Encryption: We use AES-256 encryption for data at rest and TLS 1.2 for data in transit or equivalent.

  • Access Controls: We implement role-based access controls (RBAC) to restrict access to your data to authorized personnel only.

  • Monitoring: We continuously monitor our systems using AWS CloudTrail, GuardDuty, and other security tools to detect and respond to threats.

 

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your information is no longer needed, we securely dispose of it using industry-standard methods.

 

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information and obtain a copy of it.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.

  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Additional Rights: If you are a resident of the state of California, Virginia, Colorado, Utah, Connecticut, or Iowa, you may be afforded certain additional rights under various state privacy laws regarding our use of your personal information.

 

Failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision. If any provision is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms of Use will remain in effect.

All contents of our Services are: Copyright CentiBlick, Inc. and/or its affiliates. All rights reserved. CentiBlick, Inc. and other names of CentiBlick products and/or services referenced herein are trademarks or registered trademarks of CentiBlick Inc. Other product and company names mentioned herein may be the trademarks of their respective owners.

If you have any questions or concerns about these Terms of Use, please contact us at: info@centiblick.com.

Last Update: May 2024

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