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How to Prioritize Employee Well-Being for Business Resilience

In times of crisis, such as the COVID-19 pandemic, leaders play a crucial role not only in steering their organizations through turbulent waters but also in safeguarding the well-being of their employees. By maintaining a human-centered focus during crises, leaders can foster resilience among their workforce, ultimately strengthening their organizations for the future. This article explores how leaders can guide their teams through the phases of readiness, response, and recovery to build resilience and ensure a brighter post-crisis future.


Four employees standing together.
Organizations that prioritize their employees during crises can benefit from a more resilient and adaptable workforce.

1. Readiness

In the preparatory phase, leaders can take proactive steps to create a work environment where employees feel valued and supported. Organizations should offer well-being benefits and programs that align with their employees' needs, ensuring cultural relevance. Additionally, engaging in corporate social impact activities, such as providing paid time off for volunteering or voting, demonstrates a commitment to employees' holistic well-being.

2. Response

Understanding the unique needs and challenges of employees is paramount during a crisis. Organizations must recognize their workforce as a critical stakeholder and act swiftly to prevent or mitigate employee stress. Effective crisis communication is essential, with a focus on empathy, authenticity, and transparency. Maintaining trust through open and honest dialogue is key to both employee and organizational recovery. Leaders must also ensure that employees are well-equipped for new work settings, whether remote or in traditional workplaces with added safety concerns. Existing well-being programs should be assessed for necessary enhancements, such as expanding telehealth resources or increasing dependent care stipends.

3. Recovery

During the recovery phase, organizations should continue to support employees as they adapt to a changed environment. While some employees may readily embrace new challenges, others may require additional time and assistance to alleviate lingering stress. Leaders should reassure their teams that resources will remain available and easily accessible.

Creating peer-driven employee support groups can foster a sense of community and belonging, as demonstrated after certain events. By maintaining a long-term commitment to employees, even as the crisis wanes, organizations can establish a foundation of trust that will serve them well into the future. Crisis situations, while challenging, also present opportunities for growth and resilience. Just as individuals can emerge from adversity with newfound strength and purpose, organizations that prioritize their employees during crises can benefit from a more resilient and adaptable workforce. By guiding their teams through the phases of readiness, response, and recovery, leaders can build a cohesive community that is better prepared to face future challenges. In the end, it is this shared resilience that will empower organizations to confidently navigate the path to a brighter future. Check out the full article in The Wall Street Journal.

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